Privacy policy

Privacy Policy

Effective Date: July 18, 2026

Welcome to Veloura. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

Information We Collect

When you visit or place an order on Veloura, we may collect the following information:

Full Name
Billing and Shipping Address
Email Address
Phone Number
Payment Information (processed securely through trusted payment providers)
IP Address
Browser Type and Device Information
Order History
Cookies and Website Usage Data

How We Use Your Information

We use your personal information to:

Process and fulfill your orders.
Provide customer support.
Send order confirmations and shipping updates.
Improve our website and shopping experience.
Prevent fraud and unauthorized transactions.
Comply with legal obligations.
Send promotional emails and special offers (only if you have opted in).

Payment Security

All payments are processed securely through trusted third-party payment providers. Veloura does not store your complete credit or debit card information on its servers.

Cookies

Our website uses cookies and similar technologies to:

Remember your preferences.
Improve website functionality.
Analyze website traffic.
Personalize your shopping experience.

You may disable cookies through your browser settings, although some features of the website may not function properly.

Sharing Your Information

We may share your information only with trusted third parties when necessary, including:

Payment Processors
Shipping and Delivery Partners
Website Hosting Providers
Analytics and Marketing Service Providers
Government or Legal Authorities when required by law

We do not sell, rent, or trade your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmitting information over the internet or storing electronic data is completely secure.

Your Privacy Rights

Depending on your location, you may have the right to:

Access your personal information.
Correct inaccurate or incomplete information.
Request deletion of your personal information.
Restrict or object to certain processing activities.
Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. Veloura is not responsible for the privacy practices or content of those external websites.

Children's Privacy

Veloura does not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will promptly remove it.