Refund policy

Return & Refund Policy

Effective Date: July 18, 2026

At Veloura, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

The item must be unused, unworn, unwashed, and in its original condition.
All original tags must remain attached.
The item must be returned in its original packaging.
Proof of purchase or your order number is required.

Items that have been worn, washed, damaged due to misuse, altered, or returned without their original tags and packaging may not qualify for a refund.

Non-Returnable Items

The following items cannot be returned:

Gift Cards
Final Sale or Clearance Items
Personalized or Custom-Made Products
Undergarments and intimate apparel (for hygiene reasons)
Items damaged due to improper use or normal wear and tear

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Exchanges

We only replace items if they are defective, damaged upon arrival, or if you received the wrong product.

To request an exchange, please contact our customer support team before returning the item.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned packages.